Term and Conditions

1. Introduction to Glow Haven Shop

Glow Haven Shop specializes in high-quality skincare products designed for individuals seeking effective anti-aging, body care, and classic skincare solutions. Our target audience includes health-conscious consumers who value premium, results-driven formulations for face, eye, neck, and body care. Our website is designed with a clean, user-friendly interface to help you easily navigate our product offerings, from Anti Wrinkle treatments to Hair Care essentials. By using our site, you acknowledge that you are at least 18 years old or have parental consent to make purchases.

2. User Obligations and Responsibilities

As a user of Glow Haven Shop, you agree to:

• Provide accurate and complete information during account creation, ordering, and customer service interactions.
• Use the website only for lawful purposes and not engage in any fraudulent or harmful activities.
• Respect our intellectual property (e.g., website content, product descriptions) and not reproduce or distribute it without permission.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.
• Comply with all applicable laws and regulations in your jurisdiction when using our services.

Failure to meet these obligations may result in account suspension or termination of services.

3. Products and Services Description

Glow Haven Shop offers a curated selection of skincare and beauty products, including but not limited to:

• Anti Wrinkle and Anti-Aging: Formulations to reduce signs of aging and promote youthful skin.
• Body Care: Products for overall body nourishment and hydration.
• Classic Skincare: Timeless solutions for cleansing, toning, and maintaining healthy skin.
• Eye & Neck Care: Targeted treatments for delicate areas.
• Brushes and Tools: High-quality applicators for hygiene-conscious use.
• Hair Care and Hand & Nail Products: Essentials for complete personal care.

All products are described accurately on our site, including ingredients and usage instructions. We reserve the right to update product offerings or discontinue items without prior notice. Due to the nature of skincare, some products may have specific storage or usage requirements—please follow the provided guidelines for best results.

4. Order and Payment Terms

Order Processing

Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. You will receive an order confirmation email with details once your purchase is complete.

Payment Methods

We accept the following payment methods for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted channels. By providing payment information, you represent that you are authorized to use the chosen method. In case of payment issues, we may cancel your order or request alternative payment.

Shipping and Delivery

We ship globally, excluding some Asian regions and remote areas. Shipping options include:

• Standard Shipping: Via DHL or FedEx, delivered in 10-15 business days after shipment for a fee of $12.95.
• Free Shipping: Via EMS for orders over $50, delivered in 15-25 business days after shipment.

Delivery times are estimates and may vary due to customs, weather, or other factors. You are responsible for providing a correct shipping address and any import duties or taxes in your region.

5. Returns, Refunds, and Exchanges

We strive for your satisfaction. Our return policy is designed to be fair and transparent:

• Return Window: 15 days from the delivery date.
• Condition: Items must be unused, in original packaging, with all seals and safety tabs intact.
• Process: Contact us at [email protected] with your order details to initiate a return. We will provide a return authorization number and instructions.
• Refunds: Issued to the original payment method within 5-7 business days after we receive and inspect the return. Original shipping fees are non-refundable unless the return is due to our error.
• Exchanges: Follow the return process and specify the desired exchange product. Price differences will be adjusted accordingly.

Non-Returnable Items: For health and safety reasons, we do not accept returns on opened or used skincare products, brushes, items with broken seals, or final sale items. If you receive a damaged or defective product, contact us within 48 hours with photos for a replacement at no cost.

6. Intellectual Property

All content on this website, including text, images, logos, and product descriptions, is the property of Glow Haven Shop or our licensors and is protected by copyright and trademark laws. You may not use, copy, or distribute any content without our express written permission. Unauthorized use may result in legal action.

7. Limitation of Liability

Glow Haven Shop is dedicated to providing reliable products and services. However, to the extent permitted by law, our liability is limited as follows:

• We are not responsible for any indirect, incidental, or consequential damages arising from your use of our website or products.
• Our total liability for any claim related to your purchase shall not exceed the amount you paid for the product in question.
• We do not guarantee that the website will be error-free or uninterrupted, and we are not liable for issues beyond our control, such as internet outages or shipping delays.

This limitation does not affect any statutory rights you may have under consumer protection laws.

8. General Provisions

Governing Law: These Terms are governed by the laws of the United States, with disputes subject to the jurisdiction of courts in Milwaukee, Wisconsin.

Changes to Terms: We may update these Terms periodically. The “Last Updated” date at the top will reflect changes. Continued use of the site after updates constitutes acceptance.

Contact Us: For questions about these Terms, shipping, returns, or any other concerns, reach out to our customer service team:

Thank you for choosing Glow Haven Shop. We value your trust and are here to support your skincare journey with integrity and care.