At Glow Haven Shop, we’re committed to your complete satisfaction with our premium skincare products. Just as we carefully curate each item in our collection, we’ve designed a straightforward returns process to ensure your shopping experience remains exceptional from start to finish.

Key Policy Highlights

  • Return Window: 15 days from delivery date
  • Condition: Unused products in original packaging
  • Return Shipping: Customer responsibility (except for defective items)
  • Refund Processing: 5-7 business days after we receive your return

Our Return & Exchange Process

Step 1: Review Eligibility

Before initiating a return, please ensure your items meet the following criteria:

  • Items are within the 15-day return window from delivery date
  • Products are unused and in their original packaging
  • All seals and safety tabs are intact
  • You have your original order confirmation or packing slip

Step 2: Submit Your Return Request

Contact our customer service team at [email protected] with the following information. You can use the template below:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Glow Haven Shop Customer Service Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Items to Return/Exchange: – [Product Name 1] – [Product Name 2] – [etc.] Reason for Return/Exchange: [Please provide details] Shipping Address for Return: [Your Full Name] [Street Address] [City, State/Province, Postal Code] [Country] Please let me know the next steps and where to send the return package. Thank you, [Your Name] [Your Email Address] [Your Phone Number (optional)]

Step 3: Wait for Authorization

Our customer service team will respond within 24 hours (during business days) with:

  • Return authorization number
  • Shipping instructions and return address
  • Any additional instructions specific to your return

Step 4: Ship Your Return

Once authorized, please:

  • Securely package the items in their original packaging
  • Include a copy of your return authorization email
  • Use a trackable shipping method (we recommend insurance for valuable items)
  • Ship to the address provided in your authorization email

Refund Information

Refund Processing Time

Once we receive and inspect your return:

  • Processing Time: 3-5 business days for inspection
  • Refund Issuance: 5-7 business days after approval
  • Total Time: Typically 8-12 business days from when we receive your return

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days to appear on your statement
  • PayPal: 2-3 business days to appear in your PayPal account

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges:

  • Follow the same process as returns
  • Clearly indicate the product you’d like to exchange for in your request
  • We’ll ship your new item once we receive and process your return
  • Any price differences will be refunded or charged accordingly

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following categories:

  • Opened or used skincare products
  • Brushes and applicators (for hygiene reasons)
  • Products with broken seals or compromised packaging
  • Items purchased during final sale or clearance events

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery
  • Include photos of the damaged item and packaging
  • We’ll arrange for a replacement at no additional cost
  • Return shipping for defective items is our responsibility

Need Assistance?

Our dedicated customer service team is here to help with any questions about returns or exchanges:

Email: [email protected]

Response Time: Within 24 hours during business days

Business Address: 2052 Goldcliff Circle, MILWAUKEE, US 53201

Thank you for choosing Glow Haven Shop. We appreciate the opportunity to be part of your skincare journey and are committed to ensuring your complete satisfaction with our products and services.