Privacy Policy

At Glow Haven Shop, we believe that premium skincare should be accessible to everyone, and that includes protecting your privacy with the same care we put into curating our products. Your trust is essential to us, and we’re committed to being transparent about how we collect, use, and protect your personal information.

Information We Collect

To provide you with our premium skincare experience, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or place an order
• Payment Information: Credit/debit card details or digital wallet information processed through our secure payment gateways (we do not store complete payment details on our servers)
• Technical Information: IP address, browser type, device information, and browsing behavior on our website
• Communication Data: Records of your interactions with our customer service team
• Preference Information: Your skincare concerns and product preferences you share with us

How We Use Your Information

We use your personal information to enhance your Glow Haven experience:

• Process your orders and deliver our premium skincare products to your doorstep
• Provide personalized product recommendations based on your skincare needs
• Communicate with you about orders, products, services, and promotional offers
• Improve our website, products, and customer service
• Protect against fraudulent transactions and ensure payment security
• Comply with legal obligations and enforce our terms of service

Information Sharing and Disclosure

We value your privacy and do not sell your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who help us operate our website, process payments, fulfill orders, or provide customer service, all of whom are bound by confidentiality agreements
• Legal Compliance: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
• Protection of Rights: To protect the rights, property, or safety of Glow Haven Shop, our customers, or others

Data Storage and Security

Your security is our priority, extending from our premium skincare products to how we protect your data:

• Secure Storage: We store your personal information on secure servers with limited access
• Industry-Standard Encryption: All data transmissions are protected with advanced SSL encryption technology
• Payment Security: All payments are processed through PCI-DSS compliant payment gateways
• Limited Data Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy
• International Transfers: As we serve customers globally, your information may be transferred to and processed in countries outside your residence

Your Rights and Choices

You have control over your personal information:

• Access and Correction: You can access and update your personal information through your account settings
• Marketing Communications: You can opt-out of marketing emails by using the unsubscribe link in any email
• Account Deletion: You may request deletion of your account by contacting our customer service team
• Data Portability: You can request a copy of your personal data in a structured, machine-readable format
• Restriction of Processing: You may request that we limit how we use your personal data in certain circumstances

Cookies and Tracking Technologies

To provide a seamless shopping experience, we use cookies and similar tracking technologies:

• Essential Cookies: Required for basic website functionality, such as adding items to your cart
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Targeting Cookies: Used to deliver relevant advertisements and measure campaign effectiveness

You can control cookie preferences through your browser settings, though this may impact your shopping experience.

Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or services. When we post changes, we will revise the “Last Updated” date at the top of this policy. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

Thank you for choosing Glow Haven Shop. We’re honored to be part of your skincare journey and committed to protecting your privacy with the same dedication we bring to our premium skincare products.