FAQ

At Glow Haven Shop, we believe that exceptional skincare should be accessible to everyone. We carefully curate premium Anti-Wrinkle treatments, Body Care collections, and Classic Skincare essentials designed to bring transformative beauty experiences directly to your home. Our commitment extends beyond our formulations to the entire customer experience, including reliable global delivery.

Our product range includes specialized skincare solutions across multiple categories: Anti-Wrinkle treatments, Anti-Aging regimens, Body Care essentials, Eye & Neck care, Face Masks, Face Scrubs, Cleansers, Hair Care, Hand & Nail treatments, and premium Brushes. Each product is formulated with dedication to quality and effectiveness.

Our diverse product range includes formulations for various skin types and concerns. From our Anti-Wrinkle treatments to our Classic Skincare line, each product is designed to address specific skincare needs. We recommend reviewing product descriptions carefully to select items that match your skin type and concerns.

At Glow Haven Shop, we are committed to ethical beauty practices. We do not test our finished products on animals and strive to work with suppliers who share our commitment to cruelty-free practices.

To maintain product efficacy, we recommend storing skincare products in a cool, dry place away from direct sunlight. Specific storage instructions can be found on individual product packaging.

You can create an account during the checkout process by providing your email address and creating a password. Having an account allows you to track orders, save your preferences, and enjoy a faster checkout experience.

Orders are processed quickly to ensure timely delivery. If you need to modify or cancel an order, please contact our customer service team immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t yet entered the processing stage.

Click on the “Forgot Password” link on the login page and enter your registered email address. You’ll receive instructions to reset your password shortly.

To make premium skincare accessible worldwide, we accept multiple secure payment methods including Visa, MasterCard, JCB, and PayPal. All transactions are encrypted and secure.

Absolutely. We use industry-standard encryption technology to protect your payment information. Your financial details are never stored on our servers.

Payment declines can occur for various reasons including insufficient funds, incorrect card information, or security measures by your bank. We recommend verifying your payment details and contacting your financial institution if the issue persists.

We proudly offer global delivery service to most countries worldwide. Please note that delivery to certain Asian regions and remote areas may not be available due to logistical constraints.

We offer two convenient shipping options:

Standard Shipping – $12.95
• Order processing: 1-2 business days
• Delivery time: 10-15 days after dispatch via DHL or FedEx
• Real-time tracking available
• Secure and insured delivery

Free Shipping – Orders Over $50
• Order processing: 1-2 business days
• Delivery time: 15-25 days after dispatch via EMS
• Perfect for combining multiple products

Each order receives careful attention, and our team processes all orders within 1-2 business days. We ensure your products are prepared with the same dedication to quality that defines our brand.

Yes, tracking is available for all orders. For Standard Shipping via DHL or FedEx, real-time tracking is provided. For Free Shipping via EMS, tracking information will be provided once available. You’ll receive tracking details via email once your order ships.

Our carrier partners will typically attempt delivery and may leave a notice with instructions for pickup. For secure delivery, someone may need to be present to receive the package depending on your location and carrier policies.

Your satisfaction is our priority. We offer a 15-day return policy from the date of receipt. This commitment reflects our confidence in every product we deliver.

To initiate a return, please contact our customer service team at [email protected] with your order details and reason for return. We’ll provide you with return instructions and address.

To be eligible for return, products must be in original, unused condition with packaging intact. Due to hygiene reasons, certain products may have specific return restrictions.

Once we receive and inspect your returned item, we’ll process your refund within 5-7 business days. The timing of when the refund appears in your account depends on your payment method and financial institution.